Before changing the huddle or challenging the team, a manager needs to check what happened. Was traffic lower? Were the right sizes available? Did the roster cover the busy periods? Were appointments protected? Did the team have a clear role on the floor?
When a store misses plan, "push harder" is not a diagnosis!
Before changing the huddle or challenging the team, a manager needs to check what happened. Was traffic lower? Were the right sizes available? Did the roster cover the busy periods? Were appointments protected? Did the team have a clear role on the floor?
Those questions matter because the action should fit the cause. If the store had a stock gap, another motivational speech will not make the product available. If the busiest hour had no experienced coverage, the next roster needs attention. If the evidence points to a behavior, then observe it and coach it specifically.
This is the kind of practical thinking behind Retail Lens. One session looks at the causes behind a missed plan; others cover floor coverage, stock and size gaps, coaching and daily huddles.
The lessons are free to read. Each session ends with a short decision task, so a manager can check whether they would act on the evidence or jump straight to a conclusion.
What is the first thing you check when a store misses plan?
Explore the sessions: https://lnkd.in/drAptqik